francesca's® returns are a piece of cake! For only $5, you can return your purchase via UPS. Or you can simply take it to one of our 400+ boutiques located throughout the US.
$5 Flat Rate Returns by UPS
In three simple steps, your return or exchange will be in the hands of our customer service professionals!
Step 1 - Complete the Returns and Exchanges form included in your package.
Step 2 - Visit our Returns Portal and enter the requested information. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you click the "Process Shipment" button, a label will be generated and will pop up in a new window.
Step 3 - Print the UPS shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at one of the 4,300 UPS Stores (www.theupsstore.com), a UPS drop box, or with a UPS driver. Simply choose the option that works best for you!
Voila! The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 7 business days of receipt. If an exchange is requested, in-stock items will be shipped within 7 business days of receipt. $5 will be charged to the credit card on file or deducted from the refund being issued.
Holiday Returns Program
Shop with confidence this holiday season! From November 23, 2013 through December 31, 2103, francesca's® is extending the Returns & Exchanges policy from 30 days to 45 days. Receive a full refund in the original form of payment for online purchases returned within 45 days of the ship date.
Returns In Boutiques
You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 400+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.
Criteria for Returns & Exchanges
All returns must be received within 30 days of the ship date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 90 days after the ship date.
All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
All returns must be accompanied by the original receipt.
PayPal orders can be exchanged or returned for store credit to any of our boutiques. Orders that need full refunds must be returned to the online boutique.
Returned sale merchandise can only be processed at our online boutique.
The online boutique does not accept returns or exchanges of items purchased from a francesca's® boutique.
All final sale items, including those purchased through "Sale On Sale" promotions.
**Online Exclusive Merchandise
All online exclusive merchandise must be returned to the online boutique.
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Customer Service within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.