francesca's® returns are a piece of cake! For only $5, you can return your purchase via UPS. Or you can simply take it to one of our 450+ boutiques located throughout the US.
$5 Flat Rate Returns by UPS
In three simple steps, your return or exchange will be in the hands of our customer service professionals!
Step 1 - Complete the Returns and Exchanges form included in your package.
Step 2 - Visit our Returns Portal and enter the requested information. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you click the "Process Shipment" button, a label will be generated and will pop up in a new window.
Step 3 - Print the UPS shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at one of the 4,300 UPS Stores (www.theupsstore.com), a UPS drop box, or with a UPS driver. Simply choose the option that works best for you!
Voila!The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 2-3 weeks from day of receipt. If an exchange is requested, in stock items will be shipped within 7-14 business days of receipt and a $5 shipping fee will be charged each way for a total of $10. Please return your order via a track-able method and keep for your records. We will not be able to review returns for processing if it has not been received to our warehouse.
Returns In Boutiques
You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 450+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.
Criteria for Returns & Exchanges
All returns must be received within 30 days of the shipment delivery date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 90 days after the ship date.
All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
All returns must be accompanied by the original receipt.
PayPal orders can be exchanged or returned for store credit to any of our boutiques. Orders that need full refunds must be returned to the online boutique.
Returned sale merchandise can only be processed at our online boutique.
The online boutique does not accept returns or exchanges of items purchased from a francesca's® boutique.
*Prom 2014 Dresses:
All dresses specifically marked as Prom 2014 are online exclusive merchandise and must be returned to the online boutique. All Prom 2014 returns must be received within 15 days of the shipment delivery date and returns are on us! Free shipping both ways on Prom 2014 merchandise only.
All final sale items, including those purchased through "Sale On Sale" promotions.
**Online Exclusive Merchandise
All online exclusive merchandise must be returned to the online boutique, including Prom 2014 dresses.
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Customer Service within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.