Ordering and Payment

How to Order

You may place your orders anytime online day or night. If you have any questions, please call our toll free number at 1.800.980.1180.

Payment Methods Accepted

We accept the following payment methods: Visa, MasterCard, American Express, Discover, and PayPal. We also accept gift cards.


Gift Cards


Check your Balance

To check the balance of your francesca's® Gift Card, please click here. For additional information regarding gift cards, please call Guest Services at 1.800.980.1180:
Mon-Fri 7am - 7pm
Sat-Sun 8:30am - 5pm


Purchase a Gift Card

To purchase a gift card, please click here!


Sales Tax

The Federal Government requires that we collect tax for items shipped to a state where francesca's® maintains a physical presence. Please visit Boutique Locations for a complete list of applicable states.

Sale Items

francesca's® sale items seen on our website are marked down exclusively for our online store. Boutiques cannot offer price adjustments for items online nor can we offer online adjustments for sale prices offered at our boutiques.

Modifying Your Order

We are unable to modify or cancel an order once it has been processed. You may call 1.800.980.1180.

Out of Stock Items

Because we are a boutique, our inventory is very limited and exclusive. francesca's® strives to provide our customers with fresh new products; therefore, we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.


Please continue to check our website as we are continually updating our online boutique with great new merchandise you will love.