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FAQ'S
Account
How do I reset my account password?
+
Reset your account password
here
.
How do I change my account information?
+
Once you log into your account, you will be directed to the Account Information page where you will be able to update or edit your email address, password, billing address, or phone number. You will need to re-enter your password to save any changes.
Ordering
Is there a boutique near me?
+
francesca's operates in 47 states.
Click here
to find the one nearest you.
Can I order by phone?
+
Unfortunately, at this time we are unable to take orders over the phone. If you are having trouble placing your order online please contact
Guest Services
.
Can I modify or change my order?
+
We are unable to modify, change, or cancel an order once it has been placed. If you have any questions, please contact
Guest Services
.
Can I cancel my order?
+
Unfortunately, at this time we are unable to cancel any orders.
I can’t place an order?
+
If you are experiencing checkout issues, please contact
Guest Services
.
Do you restock sold out products?
+
francesca's® strives to provide our customers with fresh new products, therefore we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
How do I know what size to choose?
+
Click
here
to view our size chart.
Discounts & Promotions
My promo code is not working, what do I do?
+
Unfortunately, promo codes are unable to be used in conjunction with site promotions and are for regular-priced items only. If you are still having issues, please contact
Guest Services
.
My discount isn’t working, what do I do?
+
Please contact
Guest Services
.
What promotions are you running right now?
+
Click
here
to view our current promotions.
Shipping
What kinds of shipping options do you offer?
+
We offer free shipping for Savvy Saver orders over $60 and all Ship to Boutique orders. Click
here
to view more details and other shipping options.
How do I get free shipping?
+
All Savvy Saver orders over $60 ship for free or simply Ship to Boutique. Click
here
for more details.
Do you ship outside of the contiguous United States?
+
francesca's® does not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
Do you ship to P.O. boxes?
+
Unfortunately, we do not ship to P.O. boxes.
How do I track my order?
+
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. You may also track your order
here
. Please note: Orders placed after 11:00am on any business day will have one additional transit day.
How do I track my Ship to Boutique order?
+
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. You may also track your order
here
. Once your package has arrived to the boutique, the boutique will email you to pick up your order.
I think my package was lost or stolen, what do I do now?
+
Please contact
Guest Services
.
My package is missing an item, what do I do?
+
Please contact
Guest Services
.
Returns
What is your return policy?
+
Click
here
to view our return policy.
How do I return an item?
+
Click
here
to start your return and review our return policy.
What if I want to return an item I purchased with a gift card or e-gift card?
+
Please contact
Guest Services
.
Can I return my items to a boutique?
+
Go to any of our
boutiques
with your item(s) and we’ll be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.
Gift Cards
How do I purchase a gift card?
+
Click
here
to purchase a gift card that can be sent via mail or e-mail.
How do I check the balance of my gift card or e-gift card?
+
Click
here
to check the balance and track the status of your gift card or e-gift card.
What do I do if my PIN has 8 digits?
+
Please use the last 4 digits of the PIN to redeem or view your balance.
Other
Do you have any job openings at your boutique or corporate office?
+
Click
here
to see our available career opportunities. Career opportunities are posted and updated daily.
How do I unsubscribe from email?
+
Sorry to see you go! Click
here
to unsubscribe from our mailing list.
How do I unsubscribe from SMS?
+
Sorry to see you go! Text STOP to 22466 to opt out of the francesca’s SMS messages.
New
Shop All New!
Best Sellers
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Shop by Category
Clothing
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Tops
Bottoms
Dresses
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Sweaters and Cardigans
Bottoms
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Shoes
Gifts & Home
Beauty
franki
Style Warrior Collection
Clothing
Jewelry
Accessories
Tales from the Riviera Collection
Clothing
Jewelry
Accessories
Regency Core Collection
Clothing
Jewelry
Accessories
Rosé All Day
Clothing
Dresses
Tops
Bottoms
Jewelry
Earrings
Necklaces
Rings
Bracelets
Accessories
Gifts
The Simplicity Shop
Clothing
Jewelry
Accessories
Clothing
$20 Snoozeday
All New!
Bestsellers
Dresses
Tops
Bottoms
Online Exclusive
Shop All Clothing
Extended Sizes
Shop by Category
Dresses
Rompers & Jumpsuits
Tops
Sweaters and Cardigans
Ponchos & Kimonos
All Bottoms
Skirts
Jeans
Pants & Joggers
Shorts
Loungewear & Activewear
Coats, Jackets, and Vests
Dresses
All New!
Bestsellers
Online Exclusive
Shop All Dresses
Shop by Style
Long Sleeve Dresses
Mini Dresses
Midi & Maxi Dresses
Rompers & Jumpsuits
Shift Dresses
Fit & Flare Dresses
Wrap Dresses
Shop by Event
Party Dresses
Casual & Everyday Dresses
Wedding Guest Dresses
Tops
All New!
Bestsellers
Online Exclusive
Shop All Tops
Shop by Category
Blouses & Shirts
Tank Tops
Bodysuits
Tees & Sweatshirts
Kimonos
Graphic Tees
Button Downs
Sweaters and Cardigans
Shop All Sweaters
Cardigans
Pullovers
Jewelry
All New!
Bestsellers
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Shop All Jewelry
Shop by Category
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Shop All Earrings
Drops
Statement
Studs
Hoops
Sets
Necklaces
Shop All Necklaces
Pendants
Statement
Delicate & Layering
Chokers
Rings
Bracelets
Smartwatch Bands
Anklets & Toe Rings
Delicate Jewelry
Giftable Jewelry
Sterling Silver Shop
Featured
NEW · Chains & Chunky Metals
NEW · Butterfly Garden
NEW · Color Pop
NEW · Spiritual
NEW · Stargazer
Earrings
Necklaces
Rings
Accessories
All New!
Bestsellers
Online Exclusive
Shop All Accessories
Shop by Category
Face Masks & Chains
Sunglasses & Blue Light Glasses
Shop All Sunglasses & Eyewear
Cat Eye
Round
Square
Aviator
Cases
Blue Light Glasses
Trend
Sunglass Chains
Hair Acessories
Shop All Hair Accessories
Scrunchies & Hair Coils
Pony Scarves
Headbands & Wraps
Hair Pins, Clips, & Claws
Handbags, Wallets & Pouches
Shop All Handbags & Wallets
Crossbody Bags
Clutches & Evening Bags
Totes & Satchels
Backpacks & Weekenders
Wallets & Wristlets
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Ponchos & Kimonos
Hats
Belts
Socks, Tights & Slippers
Tights
Socks
Slipper Socks
Trend: Animal Print Accessories
Lounge Accessories
Shop All
Slippers
Beauty & Self-Care
Hair Accessories
2 for $10 Soft Wraps
Resort Accessories
Regency Core Accessories
Shoes
All New!
Bestsellers
Online Exclusive
Shop All Shoes
TREND: Animal Print
TREND: Combat Boot
Shop by Category
Boots
Flats
Sneakers
Slippers
Heels
Sandals
Gifts
All New!
Bestsellers
Online Exclusive
Shop All Gifts
Shop by Category
Candles
Drinkware
Shop All Drinkware
Tumblers & Water Bottles
Mugs
Glassware & Bar
Drinkware Accessories
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Shop All Home Décor
Trinket Dishes
Picture Frames
Wall Décor & Box Signs
Decorative Accessories
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Shop All Books & Stationery
Books
Notebooks, Calendars & Desk
Games, Toys & Tech
Shop All Tech & Games
Games
Tech & Acessories
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Birthday
Gift Cards
Gift Bags & Greeting Cards
Featured
Valentine's Day Gift Shop
Under $10 Gifts
Under $20 Gifts
Gifts for Her
Gifts for Pet Lovers
F.R.I.E.N.D.S. Fan Shop
capri BLUE® Candles
Corkcicle® Drinkware & Accessories
Beauty
All New!
Bestsellers
Online Exclusive
Shop All Beauty
Shop by Category
Skin Care
Bath & Body
Lip Gloss & Balms
Fragrance
Hair & Nails
Tools & Accessories
Featured
Under $10 Must Haves
Trend: Masks
Trend: Blossom Beauty
Hand Sanitizer
franki for Girls
Shop All franki for Girls
Dresses for Girls
Tops for Girls
Bottoms for Girls
Gift Ideas for Girls
Style Warrior Collection for Girls
Sale
NEW SPRING MARKDOWNS
Dresses
Tops
Bottoms
franki
$2 Clearance Deals
Shop All
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Face Masks
Shop All Sale
Shop by Category
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