We’re experiencing high volume due to Black Friday which means your order confirmation and tracking emails may be delayed.
You may place your orders anytime online day or night. If you have any questions, please call our toll free number at 1.800.980.1180.
We accept the following payment methods: Visa, MasterCard, American Express, Discover, and PayPal. We also accept gift cards.
To check the balance of your francesca's® Gift Card, please click here. For additional information regarding gift cards, please call Guest Services at 1.800.980.1180:
Mon-Fri 7am - 7pm
Sat-Sun 8:30am - 5pm
To purchase a gift card, please click here!
francesca’s® Gift Cards (including Plastic Gift Cards and e-Gift Cards) are only redeemable up to the balance to purchase goods at francesca’s® boutiques or online at www.francescas.com. Gift Cards have no expiration date and do not incur dormancy fees for non-use. Purchase, use or acceptance of a Gift Card constitutes acceptance of these terms:
The Federal Government requires that we collect tax for items shipped to a state where francesca's® maintains a physical presence. Please visit Boutique Locations for a complete list of applicable states.
francesca's® sale items seen on our website are marked down exclusively for our online store. Boutiques cannot offer price adjustments for items online nor can we offer online adjustments for sale prices offered at our boutiques.
We are unable to modify or cancel an order once it has been processed. You may call 1.800.980.1180.
Because we are a boutique, our inventory is very limited and exclusive. francesca's® strives to provide our customers with fresh new products; therefore, we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
Please continue to check our website as we are continually updating our online boutique with great new merchandise you will love.