Ordering and Payment

Email Notifications

We’re experiencing high volume due to Black Friday which means your order confirmation and tracking emails may be delayed.

How to Order

You may place your orders anytime online day or night. If you have any questions, please call our toll free number at 1.800.980.1180.

Payment Methods Accepted

We accept the following payment methods: Visa, MasterCard, American Express, Discover, and PayPal. We also accept gift cards.


Gift Cards


Check your Balance

To check the balance of your francesca's® Gift Card, please click here. For additional information regarding gift cards, please call Guest Services at 1.800.980.1180:
Mon-Fri 7am - 7pm
Sat-Sun 8:30am - 5pm


Purchase a Gift Card

To purchase a gift card, please click here!


francesca’s® GIFT CARD TERMS AND CONDITIONS

francesca’s® Gift Cards (including Plastic Gift Cards and e-Gift Cards) are only redeemable up to the balance to purchase goods at francesca’s® boutiques or online at www.francescas.com. Gift Cards have no expiration date and do not incur dormancy fees for non-use. Purchase, use or acceptance of a Gift Card constitutes acceptance of these terms:

  • Gift Cards are not refundable or redeemable for cash, except where required by law.
  • Gift Cards will not be replaced or replenished if lost, stolen or used without authorization.
  • Gift Cards are not credit, debit, or charge cards.
  • Gift Cards cannot be reloaded.
  • Gift Cards are not valid to purchase Gift Cards.
Francesca’s Services Corp. (“FSC”) is the card issuer and sole obligor to card owner. FSC may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not FSC will be sole obligor to card owner. Purchasers and holders of a Gift Card agree that these Terms and Conditions may be changed from time to time, as permitted by law. For balance and other inquiries visit www.francescas.com or call 1-800-980-1180.


Sales Tax

The Federal Government requires that we collect tax for items shipped to a state where francesca's® maintains a physical presence. Please visit Boutique Locations for a complete list of applicable states.

Sale Items

francesca's® sale items seen on our website are marked down exclusively for our online store. Boutiques cannot offer price adjustments for items online nor can we offer online adjustments for sale prices offered at our boutiques.

Modifying Your Order

We are unable to modify or cancel an order once it has been processed. You may call 1.800.980.1180.

Out of Stock Items

Because we are a boutique, our inventory is very limited and exclusive. francesca's® strives to provide our customers with fresh new products; therefore, we rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.


Please continue to check our website as we are continually updating our online boutique with great new merchandise you will love.