francesca's® returns are a piece of cake! For only $5, you can return your purchase via FedEx. Or you can simply take it to one of our 600+ boutiques located throughout the US. Some exclusions may apply, so see Criteria for Returns & Exchanges below.
In three simple steps, your return or exchange will be in the hands of our customer service professionals!
Step 1 - Complete the Returns and Exchanges form included in your package.
Step 2 - Please enter the requested information below to print your return label. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you click the "Get Label" button, a label will be generated and will pop up in a new window or emailed to you.
Step 3 - Print the shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at any FEDEX location by using the store locator above.
Voila! The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 2-3 weeks from day of receipt. If an exchange is requested, in stock items will be shipped within 7-14 business days of receipt at no charge. Please return your order via a track-able method and keep for your records. We will not be able to review returns for processing if it has not been received to our warehouse.
We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy. Merchandise purchased from any francesca's® boutique, outlet, or online** at francescas.com may be returned at any francesca's® boutique.
Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 14 days of purchase for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Returns made after 14 days will be issued as a merchandise credit. Returns made more than 90 days after purchase are not eligible for returns or exchanges.
Online purchases may be returned in boutiques within 30 days of the Shipment Delivery date for a full refund. Purchases made via PayPal may be refunded in the form of a merchandise credit.
Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Cash returns exceeding available register funds will be issued as a corporate check, and my take up to 14 days for processing. Returns made with a gift receipt may be exchanged or returned for merchandise credit. Traveler's Check returns will be processed in the form of a merchandise credit. Refund amounts or Gift Card balances under $5 may be issued as cash ($10 in CA).
Unwashed, unworn or defective merchandise returned without a receipt will be issued a merchandise credit based on the current selling price of the merchandise. A photo identification is required for returns without a receipt.
If the price of an item is permanently marked down within 14 days of the date of purchase, guests may simply bring in the receipt for a one-time price adjustment. A refund for the price difference will be issued back in the original form of payment.
Intimates and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.
All online exclusive merchandise must be returned to the online boutique.
You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 600+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Guest Services within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.
All prom dresses are considered online exclusive purchases. Items must be returned within 30 days of the ship date in their original unwashed, unworn condition with tags still attached to be eligible for return, exchange, or boutique credit. A $5 return fee for shipping will be charged for items that are returned more than 30 days after the ship date.