FAQ
Q: What is The Fran Club?
As of 1/16/2026, we have stopped issuing points for purchases. You will be able to continue to redeem any validate rewards that have been earned.
A: The Fran Club is a way for us to thank our loyal customers for shopping at Francesca's. The program is free; simply shop like you always do — and get rewarded for it.
A: Membership is free.
Receive member-exclusive communication and offers.
Get a present on your birthday every year!
Q: What is The Fran Club?
A: The Fran Club is a way for us to thank our loyal customers for shopping at Francesca's. The program is free; simply shop like you always do — and get rewarded for it.
Q: Why join The Fran Club?
A: Shopping the fashion you love just got better! You will earn points on every dollar you spend (on qualifying purchases). Plus, it's free to join!
Q: What are The Fran Club benefits
Q: What do I need to do to enjoy The Fran Club benefits?
A: It's easy! Sign up online or in boutique by providing your preferred email and phone number. To get the most benefits out of the program you will want to make sure you are opted in to receive promotional emails and promotional texts. There will be occasional rewards offers and perks, including a birthday present that will be communicated via promotional emails and text. If you opt out of promotional communications, you will still receive emails regarding your Fran Club account, but you will no longer receive emails communications. To opt back into emails please visit your preferences page in your francescas.com account.
Q: Who is eligible to participate in The Fran Club?
A: The Fran Club is open to individuals at least 18 years of age who are residents of one of the 50 United States or the District of Columbia, and who maintain a valid email address and phone number.
Q: What if I live outside the United States?
A: Currently, The Fran Club is only available in the U.S.
Q: What happens if I make a return?
A: If you are making a return and have already earned your $10 off Fran Club Reward, those Rewards will be deducted from your Rewards account. This could display a negative balance on your Rewards account. If you used a Rewards voucher on your original purchase, and need to make a return, you will be credited back the amount you paid for the item that you returned. Rewards redeemed unfortunately will not be issued back at this time, although we are exploring ways to do this in the future.
Q: What are the rules of the program?
A: Rules appear in the Program Terms & Conditions, or you can contact us here.
Q: How do I join?
A: It's easy! Sign up here or in a boutique by providing your preferred email and phone number. To get the most benefits out of the program you will want to make sure you are opted in to receive promotional emails and promotional texts. For quick access to offers and earned Rewards, we suggest that if you created a Fran Club account in boutique, you later link it online by creating a francescas.com account using the same Frist Name, Last Name, Email, and phone number that you provided in boutique.
Q: What information is needed to join?
A: Your first name, last name, email, phone number and if you want to receive a birthday surprise on your special day your birth month and day. You can provide all of that here
Q: Why is phone number required?
A: We use your phone number for enrollment and to look up your account in boutique to ensure you earn rewards on every eligible purchase. You will not be sent any text messages unless you opt-in for promotional or rewards reminder messaging. For more details, please see our privacy policy page.
Q: How do I earn points?
As of 1/16/2026, we have stopped issuing points for purchases. You will be able to continue to redeem any validate rewards that have been earned.
Q: When will I get my Fran Club Rewards I've earned?
Q: How do I spend my Rewards vouchers?
A: In boutique: Provide your Rewards account phone number at the pin pad when prompted let the cashier know you would like to redeem your rewards. If you have more than one Reward, please make sure to let them know how many should be applied to your purchase. Just remember for every $10 off Rewards you must spend greater than $10 (example if you are redeeming $20 in Fran Club Rewards your purchase must be greater than $20.01).
Online: To redeem online, sign into your francescas account and ensure it is linked to your Rewards account. Once you have placed your items in the "Cart", click "APPLY" to any eligible voucher and it will be automatically added to the subtotal of your purchase. Just remember for every $10 off Rewards you must spend greater than $10 (example if you are redeeming $20 in Fran Club Rewards your purchase must be greater than $20.01).
Please note, vouchers do not apply towards tax, or shipping cost.
Q: What is considered an eligible purchase to redeem rewards on and what are the exclusions?
A: Fran Club Rewards can be redeemed on eligible products in boutique and online. Rewards cannot be used to purchase gift cards, on shipping costs or on tax. You may be notified of additional ineligible products and services at time of purchase.
Q: What do I need when redeeming a Fran Club Reward?
A: To redeem your rewards, you must provide your Rewards account information at the beginning of the checkout process. For in boutique provide your phone number at the beginning of the transaction process. For online orders log in to your account with your rewards email and password before completing your purchase.
Q: Can I use coupons/discounts with my Fran Club Rewards?
A: Yes. Fran Club Rewards can be combined with any eligible coupon, discount, or other Fran Club Rewards. The coupon/discount amount will be taken off the purchase first and then the Reward amount will be applied.
Q: When do my Rewards and my Rewards voucher expire?
A: Fran Club Rewards are valid for 60 days from date of issue. Rewards must be used in full and once redeemed are considered fully redeemed and no longer eligible to use.
Q: What happens if I make a return but have not yet earned a reward?
A: Points earned on product returned will be deducted from your account.
Q: What happens if I make a return but have already received my Fran Club Reward?
A: If you return the product where points were earned and resulted in a Fran Club Reward being earned. You will keep the reward and your points status will go negative. You point status will remain negative until you accrue enough points to make up the balance.
For example, you make a purchase and have 100 points. 100 points are auto converted to a $10 reward & you points balance is now 0.
You make a $50 return, keep your reward, and 50 points are deducted from your points balance. The balance was 0, minus 50 points for the return, new balance is -50.
Q: What happens if I make a return on a purchase where I used a Fran Club reward?
A: You will be refunded the full amount for which you paid for items returned (excluding any Fran Club Rewards discount, promotional discount, or coupon discounts applied). At this time Fran Club Rewards are a one and done use and will not be credited back to your account should you decide to make a return.
Note, updating your Rewards information updates your francesa's online account information.
Q: When will I see my Fran Club Rewards balance updated?
A: Fran Club Rewards will typically post to your account within 72 hours after the eligible purchase or date of shipment, for online orders and special orders in a boutique. In some cases, it could take up to 7 business days to reflect your points tied to eligible purchases. We promise we will work to keep points up to date and posted as close to the within 72-hour window as possible.
Q: How do I check my Fran Club Rewards balance?
You can check your Rewards balance online here, In boutique during checkout and if opted into promotional emails there is a banner in most email communications.
Q: Can I share a Fran Club Rewards account with a family member or friend?
A: Francesca's will assign a Rewards account to each member who provides a unique phone number and email address combination. Fran Club accounts are for an individual and should not be shared.
Q: What if I am not receiving my Francesca's Rewards emails?
A: First, check your spam or Promotions folder within your email. If you still can't find your Fran Club Rewards emails, please visit our Contact Us page here.
Q: What if I want to update my Rewards profile information?
The First Step is to log into your online francescas.com account and ensure you have the correct email linked to your Fran Club Rewards account. Then, you can edit the information on your Fran Club Rewards Profile page here.
If you are not able to log in please visit our Contact Us page here.
Q: How do I add a recent purchase if the transaction didn't go toward my Fran Club account?
A: Rewards will typically post to your account within 72 hours after the eligible purchase or date of shipment, for online orders and special orders in a boutique.
If a recent purchase does not appear within that time frame or you forget to use your Fran Club account, you have 30 days after the date of purchase to add that transaction. You can do that by logging in here and submitting a missing transaction request or visit our Contact us page here and request that it be added with customer care. You must have a Rewards account prior to the date of purchase to request that Rewards be added to your account.
I forgot my password. What do I do?
During the sign-in process, click the "Forgot your password?" link. You will be prompted to enter your email address. Click “Send Email”. Then, a new password will be sent to the email address associated with your online account.
Q: I've decided I don’t want to be part of the Fran Club anymore. What do I do?
A: You may cancel your participation in the Program at any time by sending an email to our Customer Care Team at customerservice@francescas.com or by calling Customer Care at 1-800-980-1180. If you cancel your participation in the Program, you will no longer earn Points and you will forfeit your unused and unexpired Points. Your cancellation will not affect any previously issued Rewards unless you also close your Account.
For any additional questions related to your Fran Club membership or how the program works, please visit our Fran Club Terms & Conditions at francescas.com/terms-of-use. The Fran Club Rewards program is subject to the full program Terms and Conditions, which you can find here
Q: How will my personal information be used?
A: Please visit Our Privacy Policy Page Here.